1. Introduction
Welcome to SynFlowNet ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website synflownet.com and use our online courses and services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, phone number, date of birth
- Profile Information: Education background, professional experience, learning goals
- Payment Information: Credit card details (processed securely through third-party payment providers)
- Communication: Messages, feedback, support requests, and correspondence
- User-Generated Content: Course assignments, projects, forum posts, comments
2.2 Information Collected Automatically
When you access our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referral source
- Course progress and learning activity
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our courses and services
- Processing transactions and sending related information
- Creating and managing your account
- Sending promotional communications and newsletters (with your consent)
- Personalizing your learning experience
- Providing customer support and responding to inquiries
- Analyzing usage patterns to improve our website and services
- Enforcing our terms and conditions
- Protecting against fraud and security threats
- Complying with legal obligations
4. Sharing Your Information
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist us in providing services (payment processors, hosting providers, analytics services)
- Business Partners: Companies we partner with to enhance our services
- Legal Requirements: When required by law or to respond to legal processes
- Business Transfers: In case of merger, acquisition, or asset sale
- With Your Consent: When you explicitly authorize us to share your information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- Password hashing and secure authentication
- Regular security audits and updates
- Access controls and restricted employee access
- Firewalls and intrusion detection systems
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: The right to access and review your personal information
- Correction: The right to correct inaccurate information
- Deletion: The right to request deletion of your information
- Opt-Out: The right to opt out of marketing communications
- Portability: The right to receive your data in a portable format
To exercise any of these rights, please contact us at support@synflownet.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track your activity. You can control cookies through your browser settings and choose to disable them, though this may affect website functionality.
8. Retention of Information
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in Vietnam. By using our services, you consent to the transfer of your information to countries outside your country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Email: support@synflownet.com
- Phone: +84 (0) 28 3825 1234
- Mailing Address: 123 Tech Avenue, District 1, Ho Chi Minh City, Vietnam
We will respond to your inquiry within 30 days of receipt.
14. Disclaimer
This Privacy Policy is provided for informational purposes. SynFlowNet is committed to compliance with applicable data protection laws in Vietnam and internationally. For the most current information about our data handling practices, please refer to this policy and contact us directly.